Healthcare Chatbots Market Overview
Healthcare Chatbots Market was valued at US$ 255.4 million in 2024 and is projected to grow at a CAGR of 18.30% to reach US$ 1369.3 million by 2034.
Healthcare chatbots are conversationalists that operate on the rules of machine learning, which comes under artificial intelligence, besides performing interactions, they also perform repetitive tasks like providing solutions, sending emails, marketing, lead generation, results analysis, etc. They guide people through critical illness and help them schedule appointments with professionals, technological advancements in chatbots over the decade, along with other AI tools, have seen significant growth in the field. Medical chatbots are AI-enabled conversational solutions that help patients, insurance companies, and healthcare providers easily connect with each other. These bots can play a vital role in providing relevant healthcare information to the right stakeholders at the right time. There are three main types of chatbots that dominate the healthcare industry today: informational, conversational, and prescriptive. Each of these types provides different solutions to users, has different styles of communication, and has different communication capabilities. The healthcare sector is adopting chatbots to manage high patient volume. In an increasingly complex healthcare environment, characterized by limited availability of resources, chatbots are supporting healthcare professionals to enhance patient monitoring. Major improvements in artificial intelligence and natural language processing have made chatbots more sophisticated for patient engagement, over the past few years, the framework for healthcare chatbots has evolved greatly to enable them to understand possible disease or disease symptoms and body signs, which are factors. The healthcare market is responsible for the growth of global chatbots. Extensive advancements in the field of artificial intelligence are primarily responsible for the growth of the global healthcare chatbot market.
Disclaimer: This data is only a representation. Actual data may vary and will be available in the report.
Healthcare Chatbots Market Dynamics
Major improvements in artificial intelligence (AI) and natural language processing (NLP) have made chatbots a great fit for patient engagement. Over the past few years, the framework of healthcare chatbots has evolved greatly so that they can understand the symptoms and body signs of potential diseases or ailments. These factors contribute to the growth of global chatbots in the healthcare market. Further, the global population is showing interest in healthcare mobile applications which is a major driver driving the growth of the global market. Healthcare providers are also increasingly interested in engaging patients through mobile applications. Mobile applications have gained immense popularity as they have received the nod from doctors and hospitals who are able to recognize the potential of chatbots in healthcare and are advocating such applications for the management of various medical conditions. However, concerns about data privacy and lack of expertise for chatbot development may hinder the growth of the target market during the forecast period. Still, social media platform-oriented chatbots and cloud-based models are creating lucrative growth opportunities for the global market.
Innovation & Technological advancement
Growing demand for virtual health assistance is a major determinant driving the market growth, but continuous innovation and technological advancements in the industry, increasing patient waiting time and lack of patient engagement are increasing the adoption of healthcare chatbots market. Manufacturers involved in the Healthcare Chatbots market are developing advanced versions of their products due to new age technological advancements. Healthcare Chatbots market major players are investing more in power systems and creating more modern, time-saving, cost-effective technologies that are positively impacting the Healthcare Chatbots market. In December 2020, artificial intelligence company OpenAI released a new chatbot tool, ChatGPT that is capable of understanding and responding to natural language queries in a variety of ways. These tools are built on the massive GPT-3 engine and can write code, troubleshoot issues, and provide customer support.
Healthcare Chatbots Market Segmentation
Disclaimer: This data is only a representation. Actual data may vary and will be available in the report.
The chatbots in healthcare market is segmented based on component, deployment mode, application, end-user, and region.
Healthcare Chatbots Market, By Deployment
On the basis of deployment mode, the target market is classified into Cloud - Based and On- Premise. Based on the growing demand for better services, chatbots are an efficient tool that is cost-effective. The cloud-based model segment accounted for the largest share as well as the fastest expanding segment during the forecast period. Cloud-based chatbots are more accessible and require less customization than on-premise chatbots. Cloud-based deployment is cost-effective and offers hassle-free integration with multiple channels.
Healthcare Chatbots Market, By Component
On the basis of component, the global chatbots in healthcare market is segmented into software and services. The software component segment dominates the target market and is expected to maintain its dominance over the forecast period. The continuous evolution of AI, NLP and deep learning drive the growth of the software segment globallyChatbot providers often make money using a subscription-based pricing structure, and the majority of them offer a freemium version that can be updated on a monthly or yearly plan. Attributes such as user-friendliness and all-time availability are the major advantages driving the growth of the software segment.
Healthcare Chatbots Market, By Application
Based on application, the global market is segmented into Symptom Checking, Medication Assistance, Appointment Scheduling, and Medical Guidance. The medical triage application segment dominates the global market, as it is widely used by patients to keep track of their medication dosages as well as reminders for taking prescribed medications.
Healthcare Chatbots Market, By End-User
On the basis of end-user, the target market is segmented into Patient, Healthcare Providers, and Insurance Companies. Patients are the major consumers of healthcare chatbots, so they dominate the end-user segment. Easy availability of professional guidance is a major growth factor. Moreover, quick resolution of patient queries and one-step resolution of multiple issues is increasing patient adoption.
Regional Insights:
Disclaimer: This data is only a representation. Actual data may vary and will be available in the report.
On region the Healthcare Chatbots Market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. Europe dominates the global chatbots in healthcare market, high adoption rate of bots and increasing prevalence of chronic diseases to reduce disease burden on hospitals is driving the growth of Europe healthcare chatbots market. Additionally, investment on AI and other technologies is also predicting the growth of the market. The North America market is projected to grow at a strong CAGR rate and will be facilitated by increased funding for healthcare infrastructure development during the forecast period. Asia-Pacific is also likely to show the fastest growth for the global market during the forecast period. This is primarily due to the rise of public-private partnerships to automate healthcare.
Report Scope:
|
Attribute |
Details |
|
Market Size 2024 |
US$ 255.4 million |
|
Projected Market Size 2034 |
US$ 1369.3 million |
|
CAGR Growth Rate |
18.30% |
|
Base year for estimation |
2023 |
|
Forecast period |
2024 – 2034 |
|
Market representation |
Revenue in USD Billion & CAGR from 2024 to 2034 |
|
Market Segmentation |
By Deployment Model - Cloud - Based and On- Premise By Component - Service, and Software By Application - Symptom Checking, Medication Assistance, Appointment Scheduling, and Medical Guidance
By End User - Patient, Healthcare Providers, and Insurance Companies |
|
Regional scope |
North America - U.S., Canada Europe - UK, Germany, Spain, France, Italy, Russia, Rest of Europe Asia Pacific - Japan, India, China, South Korea, Australia, Rest of Asia-Pacific Latin America - Brazil, Mexico, Argentina, Rest of Latin America Middle East & Africa - South Africa, Saudi Arabia, UAE, Rest of Middle East & Africa |
|
Report coverage |
Revenue forecast, company share, competitive landscape, growth factors, and trends |
Segments Covered in the Report:
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2024 to 2034. For the purpose of this study, has segmented the Healthcare Chatbots Market report based on deployment model, component, application, End-user and region:
Healthcare Chatbots Market, By Deployment Model:
- Cloud - Based
- On- Premise
Healthcare Chatbots Market, By Component:
- Service
- Software
Healthcare Chatbots Market, By Application:
- Symptom Checking
- Medication Assistance
- Appointment Scheduling
- Medical Guidance
Healthcare Chatbots Market, By End-User:
- Patient
- Healthcare Providers
- Insurance Companies
Healthcare Chatbots Market, By Region:
- North America
- Middle East & Africa
-
- GCC
- Israel
- South Africa
- Rest of Middle East & Africa
-
- Latin America
-
- Brazil
- Mexico
- Rest of Latin America
-
- Asia Pacific
-
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
-
- Europe
-
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
-
-
- U.S.
- Canada
- Middle East & Africa
Healthcare Chatbots Market Key Players
The key players operating the Healthcare Chatbots Market includes
- Babylon Health is a digital-first healthcare provider that combines an artificial intelligence-powered platform with virtual clinical operations for patients. Patients are connected to healthcare professionals through web, The Company was founded in 2013 by Ali Parsa.
- Healthjoy, In July 2016, Healthjoy launched "Healthjoy for Groups" this is help to companies control their skyrocketing healthcare costs.
- HealthTap is a company that develops an online telemedicine platform that provides instant access to doctors for comprehensive care. Gyant, the patient journey company, in june 2020, announced that it asynchronous e-Visit care platform, ASYNC, has been launched with Intermountain Healthcare.
- Gyant.com, Inc., It is a chatbot provider for medical diagnostics, Gyant. Com, inc. acting as a car navigation company, the company has created an artificial intelligence-enabled platform to help health systems improve care utilization and reduce costs through automation and improve the experience of patients, Gyant.com serves patients in the United States.
- Sensely Company's platform leverages conversational interfaces, pharmaceutical clients and hospital systems around the world, enabling entrepreneurs to communicate with their members in entirely new ways, combining the empathy of human conversation with the scalability of technology.
- Lifelink Inc. It is a conversational engagement platform for healthcare, working with some of the nation's largest healthcare systems and pharma companies to reach their patients with personalized, natural and contextual conversations on mobile and messaging.
- Buoy Health, Inc, also known as Buoy, is a privately held digital health company founded in 2014 and based in Boston, massachusetts with a second office located in New York City.
- Woebot Labs, Inc: launched Woebot for iOS on the Apple iTunes Store in January 2018, Woobot is the only mental health chatbot clinically shown to reduce symptoms of mood-based disorders.
- Wysa Ltd, a leading leader in digital mental health, founded Wysa 2015, has locations in London and Bangalore, India offering AI-powered mental support through its app.
- Kik Interactive, Inc. Develops mobile messenger applications for smartphones, the company designs communications mobile applications for smartphones, the company designs communications mobile applications for users to share moments, add friends to conversations to create groups, and chat and text with other users. Kik Interactive serves and markets the application to smartphone owners worldwide.
Healthcare Chatbots Market Key Issues Addressed
Recent Developments:
- In March 2020, Al –powered healthcare Babylon Health has announced a partnership with Google Cloud to drive scalability and innovation. London-based Babylon Health is a digital-first healthcare provider that uses Al and machine learning technologies to help people access health information whenever and wherever they need it.
- In 2021, HealthTap, a leading virtual healthcare provider, announced in may 2021 that it has launched an affordable accessible way for the uninsured and underinsured to establish an ongoing primary care relationship with the doctor of their choice.
- In 2020, Chart Industries, Inc. announced in November that it has entered into a definitive agreement to acquire Howden, a leading global provider of mission critical air and gas handling products and services, from affiliates of KPS capital partners, LP.
- In January 2018, HealthTap, Inc. signed partnership with Bupa. HealthTap’s proprietary Health Operating System HOPES, and its AI-powered apps will permit Bupa’s digital experiences and enhance convenience, speed, and quality of care for its customers.
Healthcare Chatbots Market Company Profile
- Babylon Health*
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
- HealthJoy
- Health Tap
- Gyant.com, Inc.
- Sensely
- Lifelink Inc.
- Buoy Health, Inc
- Woebot Labs, Inc.
- Wysa, Ltd
- Kik Interactive, Inc.
“*” marked represents similar segmentation in other categories in the respective section.
Healthcare Chatbots Market Table of Contents
- Research Objective and Assumption
- Preface
- Research Objectives
- Study Scope
- Years considered for the study
- Assumptions
- Abbreviations
- Research Methodology
- Research data
- Primary Data
- Primary Interviews
- Primary Breakdown
- Key data from Primary Sources
- Key Industry Insights
- Secondary Data
- Major Secondary Sources
- Secondary Sources
- Market Estimation
- Top-Down Approach
- Approach for estimating Market Share by Top-Down Analysis (Supply Side)
- Bottom-Up Approach
- Approach for estimating market share by Bottom-up Analysis (Demand Side)
- Market Breakdown and Data Triangulation
- Research Assumptions
- Market Preview
- Executive Summary
- Key Findings—Global Outlook for Chatbots in Healthcare Strategies
- Key Questions this Study will Answer
- Market Snippet, By Component
- Market Snippet, By Deployment Mode
- Market Snippet, By Application
- Market Snippet, By End-user
- Market Snippet, By Region
- Opportunity Map Analysis
- Executive Summary—3 Big Predictions
- Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
- Drivers
- Restraints
- Market Opportunities
- Market Trends
- DR Impact Analysis
- PEST Analysis
- Porter’s Five Forces Analysis
- Opportunity Orbit
- Market Investment Feasibility Index
- Macroeconomic Factor Analysis
- Market Dynamics
- Market Segmentation, By Component, 2020 – 2030, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2030
- Y-o-Y Growth Analysis (%), 2020 – 2030
- Segment Trends
- Software
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Services
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Overview
- Market Segmentation, By Deployment Mode, 2020 – 2030, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2030
- Y-o-Y Growth Analysis (%), 2020 – 2030
- Segment Trends
- Control Over Security
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Customization
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Deployment
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Cost
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Overview
- Market Segmentation, By Application, 2020 – 2030, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2030
- Y-o-Y Growth Analysis (%), 2020 – 2030
- Segment Trends
- Medical Triage
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Customer Service and Administration
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Mental Health
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Health & Fitness
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Patient Engagement
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Others
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2030
- Overview
- Global Market, By Region, 2020 – 2030, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2030
- Y-o-Y Growth Analysis (%), 2020 – 2030
- Regional Trends
- North America
- Market Size and Forecast (US$ Mn), By Component, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Deployment Mode, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Application, 2020 – 2030
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2030
- U.S.
- Canada
- Europe
- Market Size and Forecast (US$ Mn), By Component, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Deployment Mode, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Application, 2020 – 2030
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2030
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
- Asia Pacific
- Market Size and Forecast (US$ Mn), By Component, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Deployment Mode, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Application, 2020 – 2030
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2030
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
- Latin America
- Market Size and Forecast (US$ Mn), By Component, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Deployment Mode, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Application, 2020 – 2030
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2030
- Brazil
- Mexico
- Rest of Latin America
- Middle East & Africa
- Market Size and Forecast (US$ Mn), By Component, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Deployment Mode, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Application, 2020 – 2030
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2030
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2030
- GCC
- Israel
- South Africa
- Rest of Middle East
- Overview
- Competitive Landscape
- Heat Map Analysis
- Market Presence and Specificity Analysis
- Company Profiles
-
- Babylon Health
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- HealthJoy
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Health Tap
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Pact Care BV
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Gyant.com, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Infermedica
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Sensely
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Lifelink, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Buoy Health, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Woebot Labs, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Wysa, Ltd.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Overview
- Babylon Health
-
- The Last Word
- Future Impact
- About Us
- Contact
FAQs
The chatbots in healthcare market is segmented based on component, deployment mode, application, end-user, and region.
The global population is showing interest in healthcare mobile applications which is a major driver driving the growth of the global market.
The North America market is projected to grow at a strong CAGR rate and will be facilitated by increased funding for healthcare infrastructure development during the forecast period.
The Key players operating in the Healthcare Chatbots Market includes Babylon Health, HealthJoy, Health Tap, Gyant.com, Inc., Infermedica, Sensely, Lifelink Inc., Buoy Health, Inc, Woebot Labs, Inc., Wysa, Ltd, and Kik Interactive, Inc.