Unified Communication as a Service Market, By Deployment (Private Cloud, Public Cloud), By Organization Size (Small & Medium Enterprises, Large Enterprises), By Industry Vertical (Healthcare, Automotive, BFSI, Education, IT & Telecom, Legal, Real Estate and Others), and By Region (North America, Europe, Asia Pacific, Latin America, and Middle East & Africa) - Trends, Analysis and Forecast till 2032

Report Code: PMI510223 | Publish Date: May 2023 | No. of Pages: 170

Unified Communication As A Service Market Overview

Unified Communication as a Service (UCaaS) is a cloud-delivered model with unified communication which supports six communication functions such as unified messaging, enterprise telephony, instant messaging & presence (team and personal), meetings (video/audio/web conferencing), communications-enabled business processes and mobility.

Adoption of digital technology and continuous innovation in technical advancement has become major contribution in market growth. Presence of major key players, high speed internet and introduction of 5G technology is expected to provide lucrative opportunities in Unified Communication as a Service market growth in coming years.

Attributes

Details

Unified Communication as a Service Market Value (2022)

US$ 57.3Bn

Unified Communication as a Service Market Projected Value (2032)

US$ 430.9Bn

Unified Communication as a Service Market CAGR (2022 – 2032)

21.0%

Unified Communication As A Service Market Dynamics

Growing Investment in Unified Communication as a Service to Fuel Market Growth

Growing investment in Unified Communication as a Service is one of the leading factors for the target market growth. Presence of major key players, technological innovation and need to enhance various public services by government organizations and law enforcement agencies has given rise in investment in UCaaS (Unified Communication as a Service) which in turn, facilitate the demand for market growth. Wide benefits of UCaaS such as low cost and provides flexible environment which help public organizations to adopt advanced technologies quickly and also offers services more quickly which has fueled the demand for Unified Communication as a Service market growth.

Growing Trend of Remote Working to Aid Market Growth

Growing trend of remote working has become another major factor in market growth. Outbreak of COVID pandemic, rising adoption of smartphones and innovation in collaboration tools has given rise in implementation of BYOD “bring your own device” policy across companies and other organization units which has propelled market growth.

For instance, in 2022 according to Statista survey it was found that around 91 million of Americans has been offered the option of remote working and during COVID pandemic many of the workers across United States began working remotely for first time and thus, the popularity of remote working has continued after pandemic restrictions.

Restrains:

Minimal Data Center Security to Restrain Market Growth

Lack of data security provided by UCaaS has restrained market growth as many of the UCaaS didn’t have their own data center facilities. Lack of power sources and remote backups has also provided negative impact on target market growth.

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Unified Communication As A Service Market Segmentation

Unified Communication as a Service Market is segmented based on Deployment, Organization Size, Industry Vertical and Region.

Deployment Insight

On the basis of Deployment, Unified Communication as a Service Market is segmented into Private Cloud, Public Cloud. Public Cloud Deployment segment is expected to dominate the target market growth as it offers the opportunity in deploying UC platform on subscription-based scale and also help in reducing lead times in deployment and testing of product.

Organization Size Insights

On the basis of Organization Size, Unified Communication as a Service Market is segmented into Small & Medium Enterprises, Large Enterprises. Large Enterprises Organization segment is expected to dominate the target market growth due to high adoption of BYOD (bring your own device) trends and growing demand for UCaaS solutions.

Industry Vertical Insights

On the basis of Industry Vertical, Unified Communication as a Service Market is segmented into Healthcare, Automotive, BFSI, Education, IT & Telecom, Legal, Real Estate and Others. IT & Telecom Industry Vertical segment is expected to dominate the target market growth due to growing strategic partnerships and collaborations with global distributors to deploy UCaaS solution in efficient way.

Regional Insights:

Disclaimer: This data is only a representation. Actual data may vary and will be available in the report.

On region the Unified Communication as a Service Market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The North America market is estimated to witness a significantly high revenue share over the forecast period. Moreover, rising adoption of BYOD (bring your own device) trend, high disposable income, continuous technological development and presence of major key players is anticipated to increase demand for Unified Communication as a Service in the region.

Asia Pacific market is estimated to witness a fastest growing region owing to rising penetration of 4G and 5G technology, growing economic status and adoption of digital technologies.

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Report Scope:

Attribute

Details

Base year for estimation

2022

Forecast period

2022 – 2032

Market representation

Revenue in USD Billion & CAGR from 2022 to 2032

Market Segmentation

By Deployment - Private Cloud, Public Cloud

By Organization Size - Small & Medium Enterprises, Large Enterprises

By Industry Vertical  - Healthcare, Automotive, BFSI, Education, IT & Telecom, Legal, Real Estate and Others

Regional scope

North America - U.S., Canada

Europe - UK, Germany, Spain, France, Italy, Russia, Rest of Europe

Asia Pacific - Japan, India, China, South Korea, Australia, Rest of Asia-Pacific

Latin America - Brazil, Mexico, Argentina, Rest of Latin America

Middle East & Africa - South Africa, Saudi Arabia, UAE, Rest of Middle East & Africa

Report coverage

Revenue forecast, company share, competitive landscape, growth factors, and trends

Segments Covered in the Report:

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2022 to 2032. For the purpose of this study, has segmented the Unified Communication as a Service Market report based on Deployment, Organization Size, Industry Vertical and Region:

Unified Communication as a Service Market, By Deployment:

  • Private Cloud
  • Public Cloud

Unified Communication as a Service Market, By Organization Size:

  • Small & Medium Enterprises
  • Large Enterprises

Unified Communication as a Service Market, By Industry Vertical:

  • Healthcare
  • Automotive
  • BFSI
  • Education
  • IT & Telecom
  • Legal
  • Real Estate
  • Others

Unified Communication as a Service Market, By Region:

      • North America
          • U.S.
          • Canada
      • Europe
          • Germany
          • UK
          • France
          • Russia
          • Italy
          • Rest of Europe
      • Asia Pacific
          • China
          • India
          • Japan
          • South Korea
          • Rest of Asia Pacific
      • Latin America
          • Brazil
          • Mexico
          • Rest of Latin America
      • Middle East & Africa
          • GCC
          • Israel
          • South Africa
          • Rest of Middle East & Africa

Unified Communication As A Service Market Key Players

The key players operating the Unified Communication as a Service Market includes, Amazon.com Inc., IBM Corporation, Cisco Systems Inc., ALE International, 8x8 Inc., NEC Corporation, Avaya Inc., Fuze Inc., Verizon Communications Inc., CenturyLink Inc., and others.

Unified Communication As A Service Market Company Profile

  • Amazon.com Inc.*
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • IBM Corporation
  • Cisco Systems Inc.
  • ALE International
  • 8x8 Inc.
  • NEC Corporation
  • Avaya Inc.
  • Fuze Inc.
  • Verizon Communications Inc.
  • CenturyLink Inc.

“*” marked represents similar segmentation in other categories in the respective section

Recent Development:

  • In April 2023, Vodafone plc., and RingCentral launched new Unified Communications as a Service (UCaaS) solution which allows customers to combine video meetings, messages, virtual phone systems, file sharing, by single user interface accessible on internet-enabled devices.
  • In October 2022, Avaya and Wavenet announced partnership with launch of new wholesale UCaaS for UK channel which will allow UK partners to sell “Private Cloud Services” with UCaaS in wholesale model of Avaya technology.
  • In July 2022, Cisco Systems and SFR Business extended their partnership to develop new Unified Communications as a Service (UCaaS), platform solution for large companies. This partnership will able to meet the strategic digitalization challenges and flexibility requirements of large companies.

Unified Communication As A Service Market Table of Contents

  1. Research Objective and Assumption
    • Preface
    • Research Objectives
    • Study Scope
    • Years Considered for the study
    • Assumptions
    • Abbreviations
  2. Research Methodology
    • Research data
    • Primary Data
      • Primary Interviews
      • Primary Breakdown
      • Key data from Primary Sources
      • Key Thickness Insights
    • Secondary Data
      • Major Secondary Sources
      • Secondary Sources
    • Market Estimation
    • Top-Down Approach
      • Approach for estimating Market Share by Top-Down Analysis (Supply Side)
    • Bottom-Up Approach
      • Approach for estimating market share by Bottom-up Analysis (Demand Side)
    • Market Breakdown and Data Triangulation
    • Research Assumptions
  3. Market Preview
    • Executive Summary
    • Key Findings—Global Outlook for medical carts Strategies
      • Key Questions this Study will Answer
      • Market Snippet, By Deployment
      • Market Snippet, By Organization Size
      • Market Snippet, By Industry Vertical
      • Market Snippet, By Region
    • Opportunity Map Analysis
    • Executive Summary—3 Big Predictions
  4. Market Dynamics, Regulations, and Trends Analysis
    • Market Dynamics
      • Drivers
      • Restrains
      • Market Opportunities
      • Market Trends
    • DR Impact Analysis
    • PEST Analysis
    • Porter’s Five Forces Analysis
    • Opportunity Orbit
    • Market Investment Feasibility Index
    • Macroeconomic Factor Analysis
  5. Unified Communication as a Service Market, By Deployment
    • Overview
      • Market Value and Forecast (US$ Bn), and Share Analysis (%), 2022 – 2032
      • Y-o-Y Growth Analysis (%), 2022 – 2032
      • Segment Trends
    • Private Cloud
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Public Cloud
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
  6. Unified Communication as a Service Market, By Organization Size, 2022 – 2032, (US$ Bn)
    • Overview                                      
      • Market Value and Forecast (US$ Bn), and Share Analysis (%), 2022 – 2032
      • Y-o-Y Growth Analysis (%), 2022 – 2032
      • Segment Trends
    • Small & Medium Enterprises
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Large Enterprises
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
  7. Unified Communication as a Service Market, By Industry Vertical, 2022 – 2032, (US$ Bn)
    • Overview                                      
      • Market Value and Forecast (US$ Bn), and Share Analysis (%), 2022 – 2032
      • Y-o-Y Growth Analysis (%), 2022 – 2032
      • Segment Trends
    • Healthcare
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Automotive
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • BFSI
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Education
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • IT & Telecom
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Legal
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Real Estate
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
    • Others
      • Overview
      • Market Size and Forecast (US$ Bn), and Y-o-Y Growth (%), 2022 – 2032
  8. Unified Communication as a Service Market, By Region, 2022 – 2032, (US$ Bn)
    • Overview
      • Market Value and Forecast (US$ Bn), and Share Analysis (%), 2022 – 2032
      • Y-o-Y Growth Analysis (%), 2022 – 2032
      • Regional Trends
    • North America
      • Market Size and Forecast (US$ Bn), By Deployment, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Organization Size, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Industry Vertical, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Country, 2022 – 2032
        • U.S.
        • Canada
    • Europe
      • Market Size and Forecast (US$ Bn), By Deployment, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Organization Size, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Industry Vertical, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Country, 2022 – 2032
        • UK
        • France
        • Germany
        • Russia
        • Italy
        • Rest of Europe
    • Asia Pacific
      • Market Size and Forecast (US$ Bn), By Deployment, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Organization Size, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Industry Vertical, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Country, 2022 – 2032
        • India
        • Japan
        • South Korea
        • China
        • Rest of Asia Pacific
    • Latin America
      • Market Size and Forecast (US$ Bn), By Deployment, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Organization Size, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Industry Vertical, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Country, 2022 – 2032
        • Brazil
        • Mexico
        • Rest of Latin America
    • Middle East & Africa
      • Market Size and Forecast (US$ Bn), By Deployment, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Organization Size, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Industry Vertical, 2022 – 2032
      • Market Size and Forecast (US$ Bn), By Country, 2022 – 2032
        • GCC
        • Israel
        • South Africa
        • Rest of Middle East
  2. Competitive Landscape
    • Heat Map Analysis
    • Market Presence and Specificity Analysis
  3. Company Profiles
  • Amazon.com Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • IBM Corporation
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • Cisco Systems Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • ALE International
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • 8x8 Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • NEC Corporation
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • Avaya Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • Fuze Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • Verizon Communications Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  • CenturyLink Inc.
    • Company Overview
    • Product Portfolio
    • Key Highlights
    • Financial Performance
    • Business Strategies
  1. The Last Word
    • Future Impact
    • About Us
    • Contact

FAQs

The Unified Communication as a Service Market is segmented into Deployment, Organization Size, Industry Vertical and Region.

Unified Communication as a Service Market is driven by factors like growing investment in unified communication as a service and growing trend of remote working.

By region, the Unified Communication as a Service Market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The North America market is estimated to witness a significantly high revenue share over the forecast period.

The key players operating the Unified Communication as a Service Market includes, Amazon.com Inc., IBM Corporation, Cisco Systems Inc., ALE International, 8x8 Inc., NEC Corporation, Avaya Inc., Fuze Inc., Verizon Communications Inc., CenturyLink Inc., and others.

Unified Communication as a Service Market accounted for US$ 57.3 billion in 2022 and is estimated to be US$ 430.9 billion by 2032 and is anticipated to register a CAGR of 21.0%.