Global Live Chat Software Market Overview
Introduction:
Live chat software is used by website providers and is valid to interact directly with visitors on their websites and applications through the combination of instant messaging, chat, or survey forms. Increasing focus on real-time communication in many industries is estimated to the growth in budget of the live chat software in organizations. Additionally, live chat software has witnessed a huge dominating role due to its benefits including increased average order value, improved website experience, increased sales, lead generation, and better understanding of customer needs, which enables enterprises to perform up to ten times better on key performance indicators by adopting customer’s needs The
Live Chat Software Market accounted for US$ 9155.63 million in 2020 and is estimated to be US$ 1909.70 million by 2030 and is anticipated to register a CAGR of 7.7%.
Global Live Chat Software Market Dynamics
Increasing demand from End Use Industries
End users highly utilizes live chat software, which incorporates flawlessly with their existing e-commerce, help desk, and CRM systems. Additionally, these software offers various features such as preference settings for chat windows and reminders, archive, share discussions, and reporting tools has augmented its popularity among several industry verticals.
Need to develop customer relationship management in each industry
Several key players integrate their customer relationship management tool with live chat software to expand user experience for existing customers and potential leads. This tool helps customers to boost satisfaction and develop retention rates by saving organizations money and protecting its customer base.
Advantages of live chat software over conventional customer support
Live chat software provides number of advantages such as increased average order value, improved website experience, and better understanding of customer needs over other customer support options drives the growth of the market.
However, factors such as lack of standardization and continuous growth in demand for web mobile self-services may limit the live chat software market growth to a certain extent.
Global Live Chat Software Market Segmentation
Source: Prophecy Market Insights |Disclaimer: Data is only a representation. Actual data may vary in the final report.
The global live chat software market is segmented based on product type, end-user, and region.
On the basis of product type, the global live chat software market is segmented into informational live chat systems, sales live chat systems, and customer service live chat systems. Based on end-user, the target market is segmented into telecommunication and IT, retail, BFSI, travel and hospitality, manufacturing, healthcare, and others.
Regional Insights:
The global Live chat software market accounted for US$ 915.63 million in 2020 and is estimated to be US$ 1909.70 million by 2030 and is anticipated to register a CAGR of 7.7%. On region the global live chat software market is segmented into North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. North America led the global market in 2017, and is projected to continue its dominance over the forecast period, due to rise in demand for live chat software from number of industries to offer real time communication Moreover, Asia-Pacific is projected to rise at the highest CAGR in the coming years. The global live chat software market was dominated by the customer service live chat system segment in 2017, and the segment is expected to continue its dominance throughout the forecast period. Additionally, it is expected to witness the largest growth, owing to the growth in adoption of live chat software by many website suppliers of the different market.
Report Scope:
|
Attribute |
Details |
|
Base year for estimation |
2020 |
|
Forecast period |
2020 – 2030 |
|
Market representation |
Revenue in USD Million & CAGR from 2020 – 2030 |
|
Market Segmentation |
By Product Type - Informational Live Chat Systems, Sales Live Chat Systems, and Customer Service Live Chat Systems By End-user– Telecommunication and IT, Retail, BFSI, Travel and Hospitality, Manufacturing, Healthcare, and Others |
|
Regional scope |
North America - U.S., Canada Europe - UK, Germany, Spain, France, Italy, Russia, Rest of Europe Asia Pacific - Japan, India, China, South Korea, Australia, Rest of Asia-Pacific Latin America - Brazil, Mexico, Argentina, Rest of Latin America Middle East & Africa - South Africa, Saudi Arabia, UAE, Rest of Middle East & Africa |
|
Report coverage |
Revenue forecast, company share, competitive landscape, growth factors, and trends |
Segments Covered in the Report:
This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends and opportunities in each of the sub-segments from 2020 to 2030. For the purpose of this study, has segmented the global Live chat software market report based on product type, end-user, and region.
Global Live Chat Software Market, By Region:
-
-
- North America
-
- U.S.
- Canada
-
- Europe
-
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
-
- Asia Pacific
-
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
-
- Latin America
-
- Brazil
- Mexico
- Rest of Latin America
-
- Middle East & Africa
-
- GCC
- Israel
- South Africa
- Rest of Middle East & Africa
-
- North America
-
Global Live Chat Software Market Key Players
The key players operating the global live chat software market includes LogMeIn, Inc., Livechat, Inc., LivePerson, Inc., Freshdesk, Inc., Zendesk, SnapEngage, Kayako, Inc., Olark, Woopra, Inc., and Provide Support LLC. Promient key players involved in the global market are expanding their market presence by launching different software programs in order to meet the needs of customers. For instance, April 2020, LogMeIn, Inc., has developed the Bold360 Rapid Response FAQ Web Widget to help businesses manage the increase in volume and complexity of questions related to COVID-19 from both employees and customers.
Global Live Chat Software Market Company Profile
- LogMeIn, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Livechat, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
LivePerson, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Freshdesk, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Zendesk
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
SnapEngage
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Kayako, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Olark
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Woopra, Inc.
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Provide Support LLC
- Company Overview
- Product Portfolio
- Key Highlights
- Financial Performance
- Business Strategies
Global Live Chat Software Market Table of Contents
- Research Objective and Assumption
- Preface
- Research Objectives
- Study Scope
- Years Considered for the study
- Assumptions
- Abbreviations
- Research Methodology
- Research data
- Primary Data
- Primary Interviews
- Primary Breakdown
- Key data from Primary Source
- Key Thickness Insights
- Secondary Data
- Major Secondary Source
- Secondary Source
- Market Estimation
- Top-Down Approach
- Approach for estimating Market Share by Top-Down Analysis (Supply Side)
- Bottom-Up Approach
- Approach for estimating market share by Bottom-up Analysis (Demand Side)
- Market Breakdown and Data Triangulation
- Research Assumptions
- Market Purview
- Executive Summary
- Key Findings—Global Outlook for Live Chat Software Strategies
- Key Questions this Study will Answer
- Market Snippet, By Product Type
- Market Snippet, By End-user
- Market Snippet, By Region
- Opportunity Map Analysis
- Executive Summary—3 Big Predictions
- Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
- Drivers
- Restraints
- Market Opportunities
- Market Trends
- DR Impact Analysis
- PEST Analysis
- Porter’s Five Forces Analysis
- Opportunity Orbit
- Market Investment Feasibility Index
- Macroeconomic Factor Analysis
- Market Dynamics
- Global Live Chat Software Market, By Product Type, 2020 – 2029, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2029
- Y-o-Y Growth Analysis (%), 2020 – 2029
- Segment Trends
- Informational Live Chat Systems
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Sales Live Chat Systems
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Customer Service Live Chat Systems
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Overview
- Global Live Chat Software Market, By End-user, 2020 – 2029, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2029
- Y-o-Y Growth Analysis (%), 2020 – 2029
- Segment Trends
- Telecommunication and IT
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Retail
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- BFSI
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Travel and Hospitality
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Manufacturing
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Healthcare
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Others
- Overview
- Market Size and Forecast (US$ Mn), and Y-o-Y Growth (%), 2020 – 2029
- Overview
- Global Live Chat Software Market, By Region, 2020 – 2029, (US$ Mn)
- Overview
- Market Value and Forecast (US$ Mn), and Share Analysis (%), 2020 – 2029
- Y-o-Y Growth Analysis (%), 2020 – 2029
- Regional Trends
- North America
- Market Size and Forecast (US$ Mn), By Product Type, 2020 – 2029
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2029
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2029
- U.S.
- Canada
- Europe
- Market Size and Forecast (US$ Mn), By Product Type, 2020 – 2029
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2029
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2029
- Germany
- UK
- France
- Russia
- Italy
- Rest of Europe
- Asia Pacific
- Market Size and Forecast (US$ Mn), By Product Type, 2020 – 2029
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2029
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2029
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
- Latin America
- Market Size and Forecast (US$ Mn), By Product Type, 2020 – 2029
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2029
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2029
- Brazil
- Mexico
- Rest of Latin America
- Middle East & Africa
- Market Size and Forecast (US$ Mn), By Product Type, 2020 – 2029
- Market Size and Forecast (US$ Mn), By End-user, 2020 – 2029
- Market Size and Forecast (US$ Mn), By Country, 2020 – 2029
- GCC
- Israel
- South Africa
- Rest of Middle East
- Overview
- Competitive Landscape
- Heat Map Analysis
- Market Presence and Specificity Analysis
- Company Profiles
-
- LogMeIn, Inc.
- Company Overview
- Product Type Portfolio
- Key Highlights
- Financial Overview
- Business Strategies
- Livechat, Inc.
- LivePerson, Inc.
- Freshdesk, Inc.
- Zendesk
- SnapEngage
- Kayako, Inc.
- Olark
- Woopra, Inc.
- Provide Support LLC
- LogMeIn, Inc.
-
- The Last Word
- Future Impact
- About Us
- Contact
FAQs
The Global Live Chat Software Market report segments the market basis of product type, end-user, and region.
Increasing focus on real-time communication in many industries is estimated to the growth in budget of the live chat software in organizations.
North America led the global market in 2017, and is projected to continue its dominance over the forecast period
The leading players operating in the Global Live Chat Software Market includes LogMeIn, Inc., Livechat, Inc., LivePerson, Inc., Freshdesk, Inc., Zendesk, SnapEngage, Kayako, Inc., Olark, Woopra, Inc., and Provide Support LLC.