Top 10 Companies in Cloud Contact Center Market- Company Overview, Recent Developments and SWOT Analysis 2030
A central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled, Cloud Contact centers make communication accessible from virtually anywhere via voice, email, social media, and the web. A cloud contact center is hosted on an internet server from which businesses handle their inbound and outbound customer queries, cloud contact centers communicate through multiple mediums such as voice, email, social media and chat from any location and any device. The demand for cloud computing is increasing at a high rate due to its strong scalability, affordability, flexibility and convenience, therefore, organizations are increasing the on-premise model for the cloud. As companies continuously improve the security, flexibility and scalability features of the solution to meet changing business needs, omnichannel connectivity enables businesses to deliver a seamless, personalized customer experience across multiple channels. Thus, increasing demand for omnichannel cloud-based contact centers is predicted to drive the market growth. Organizations worldwide are migrating their contact center operations from the traditional on-premises model to the cloud, which is one of the key factors driving the market.
Here are the top 10 companies operating in Cloud Contact Center Market
Mitel Networks Corporation is a Canadian telecommunications company, the company previously manufactured TDM PBX systems and applications, but after a change of ownership in 2001, now focuses almost entirely on voice-over-IP products. Mitel is the global market leader in business communications, powering more than two billion business connections with more than 35 million users in nearly 100 countries with cloud, enterprise and next-generation collaboration, Mitel is the only company that wakes up every day. Helping customers move their communications from where they are today to where they want to be.
Oracle Corporation is the world's largest database management company, Oracle Cloud is a cloud computing service offered by Oracle Corporation that provides servers, storage, networks, applications and services through a global network of Oracle Corporation managed data centers, allowing the company to provision these services. On demand on the internet. Oracle Cloud provides an infrastructure as a service software as a service platform, these services are used to build, deploy, integrate and extend applications in the cloud.
Ozonetel Communications Pvt Ltd was founded in 2007 by an experienced team of technologists and entrepreneurs, Ozonetal System Pvt Ltd provides system integration services and cloud telephony solutions. The company offers services that include project and program management, solution planning and preparation, solution design and development, solution deployment, education and knowledge transfer, and solution assurance services.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions a year. The company is driven by a passion for transforming contact centers into customer engagement centers of excellence, as well as a deep understanding of the cost and complexity involved in running a contact center. The company provides interactive voice response, real-time and historical dashboards, reporting, intelligent virtual assistants, analytics, workforce optimization and workflow automation
BT Group Plc. A British multinational telecommunications holding company headquartered in London, England, BT Software solutions is a leading provider of full service website applications development, CRM, ERP solutions and digital marketing services tailored to individuals company needs. BT founded the Electric Telegraph Company in 1846, the world first public telegraph company to develop a nationwide communications network. In March 2022, the collaboration will see BT use Google’s enhanced data and AL capabilities its commitment to creating social value through responsible, inclusive and sustainable technology.
Cloud Contact Center Market is estimated to be US$ 117.5 billion by 2032 with a CAGR of 25.7% during the forecast period
Evolve IP provides cloud services such as virtualized services, disaster recovery, IP telephony, unified communications and contact centers. Evolve IP is a cloud services company, providing organizations with integrated options for cloud services such as virtual servers, virtual desktops disaster recovery, etc. IP telephony, unified communications, contact centers and more. Evolve IP is a cloud company, LLC prociding business technology services, the company offers phone, email, fax, chat, video, call center solutions, business continuity, disaster, virtualization and financial compliance services.
NICE CXone is the cloud contact center software leader with the world’s cloud customer experience platform, the company combines best of the best Omni channel routing analytics, workforce optimizations, automation and artificial intelligence on an open cloud foundation. NICE CXone Cloud Contact Center gives companies of any size flexibility and foundation. In October 2022, NICE Zone announced Enlighten Journey Orchestration as the first industry first to orchestrate synchronous and asynchronous interactions at scale Enlighten Journey Orchestration enlighten travel, orchestration has reached a new level of understanding customer needs, with real-time natural language AL intent classification models, based on decades of data.
Genesys or Genesys Telecommunications Laboratories, Inc. is an American software company that sells customer experience and call center technology to medium-sized and large businesses, selling both cloud-based and hybrid cloud software. Genesys Cloud CX 1 is focused on giving you the capabilities you need to manage standard inbound voice interactions, including IVR, call routing, call recording and flexible analytics. Genesys Cloud CX 2 offers access to additional capabilities such as email, chat and quality management. In November 2022, Miratech, a global IT services and consulting firm, is pleased to announce that IAOP, the International Association of Global Outsourcing Professionals, has recognized it for Excellence in Strategic Partnerships for its collaboration with Genesys.
Dialpad, Inc. Unifield is a communications solution provider and VoIP provider, offering voice calls, text, business phone systems, contact center and video conferencing supported by voice intelligence technology solutions. Dypad's contact center enables agents to deliver personalized support at scale, with real-time coaching that delivers on-demand answers as well as native integration to help desk and ticketing systems, giving your agents a single place to focus, troubleshoot and resolve issues.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions a year. The company is driven by a passion for transforming contact centers into customer engagement centers of excellence, as well as a deep understanding of the cost and complexity involved in running a contact center. The company provides interactive voice response, real-time and historical dashboards, reporting, intelligent virtual assistants, analytics, workforce optimization and workflow automation.